If a product is received that has a manufacturing defect or is not the size, color or quantity that was ordered notify Contemporary Linens within 7 days of receiving your order and we will arrange for replacement stock.
If you require a part delivery on an order, due to us not being able to fully supply the full order ex-stock, we can do a part delivery and put the balance of the order on back order. Please note each part delivery would have to be over our minimum order value of P 3500.00.You will receive an invoice for each delivery.
It is ultimately the sole responsibility of the purchaser to determine that the goods purchased are suitable for the purposes of intended use. We do not normally except returns on the basis that the customer simply does not like the product. However if a valid reason is established for the dislike of the product then in order for us to take back stock under these circumstances you would have to:
|contact us within 7 days of receiving the goods|
|not used the product|
|not washed the product|
|not damaged or dirtied the product|
|pay for the cost of cartage back to our warehouse|
Returns on custom or personalized, specially manufactured goods will not be accepted for any reasons other than manufacturing defects. We are happy to send you a sample of the fabric, embroidery and/or finished product you are considering before we do a full run. A signed approval on the supplied sample has to be submitted before bulk production commences to eliminate this problem.
All returns must be arranged with Contemporary Linens.
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