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Delivery Policies

It is important for you the customer to plan your purchases and place your orders well in advance to eliminate any delivery problems that might arise from arrival of your goods after your required delivery date. 
The company will make its best effort to meet the purchasers lead time requirements, but the company does not give any guarantees in this regard.

From the submission of the purchase order delivery of goods depend on a number of factors. The major factors influencing delivery times are:

Quantity of your order and Contemporary Linens stock availability.
Distance of your establishment from Contemporary Linens eg if you are 500kms from the Gaborone Depot then the time factor for the transportation of the order has to be taken into consideration.
Time of the year , expect +-14 working days in our quite periods and +-20 working days in our busy times.
Level of Customization of your order eg if all the towels need to be embroidered an extra time factor will be added for this additional production process.

An expected lead time will be established once the order has been received and this information will be relayed to the customer , if your order has not arrived within the expected delivery time, please contact us.

A signature is required with delivery of the order on the delivery documents , this should either be by you or a representative of your establishment. You must also check your delivery to make sure everything is there. Contemporary Linens can not be held responsible for shortages if you have not checked your delivery and signed the documents.

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